{"id":5340,"date":"2018-10-19T12:21:49","date_gmt":"2018-10-19T10:21:49","guid":{"rendered":"https:\/\/homecloud.pl\/support\/?p=5340"},"modified":"2023-09-15T08:29:02","modified_gmt":"2023-09-15T06:29:02","slug":"sla-gwarantowana-dostepnosc-danej-uslugi","status":"publish","type":"post","link":"https:\/\/homecloud.pl\/support\/sla-gwarantowana-dostepnosc-danej-uslugi\/","title":{"rendered":"SLA ? gwarantowana dost\u0119pno\u015b\u0107 danej us\u0142ugi"},"content":{"rendered":"<p>SLA to zagwarantowana dost\u0119pno\u015b\u0107 danej us\u0142ugi wskazana w Specyfikacji Us\u0142ugi na stronach homecloud.pl. SLA liczone jest w skali miesi\u0105ca kalendarzowego.\u00a0SLA wynosi 99% w skali miesi\u0105ca kalendarzowego, chyba \u017ce inne parametry SLA zosta\u0142y podane w Specyfikacji Us\u0142ugi na stronach homecloud.pl.<\/p>\n<p><strong>W jaki spos\u00f3b obliczane jest SLA dla us\u0142ug w homecloud.pl?<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-5341 aligncenter\" src=\"https:\/\/homecloud.pl\/support\/wp-content\/uploads\/2018\/10\/SLA.png\" alt=\"\" width=\"673\" height=\"82\" srcset=\"https:\/\/homecloud.pl\/support\/wp-content\/uploads\/2018\/10\/SLA.png 1013w, https:\/\/homecloud.pl\/support\/wp-content\/uploads\/2018\/10\/SLA-300x36.png 300w, https:\/\/homecloud.pl\/support\/wp-content\/uploads\/2018\/10\/SLA-768x93.png 768w\" sizes=\"auto, (max-width: 673px) 100vw, 673px\" \/><\/p>\n<ul>\n<li><strong>liczba godzin w miesi\u0105cu<\/strong>\u00a0?\u00a0czyli liczba godzin w miesi\u0105cu kalendarzowym, np. stycze\u0144 31 x 24h = 744h,<\/li>\n<li><b>czas niedost\u0119pno\u015bci\u00a0<\/b>? czyli liczba godzin niedost\u0119pno\u015bci us\u0142ugi, np. 2h.<\/li>\n<\/ul>\n<div>\n<div class=\"fade in alert alert-info\" style=\"text-align: justify;\">\n<p><strong>Przyk\u0142ad<\/strong>: miesi\u0105c stycze\u0144 liczy 31 dni, wi\u0119c 31 x 24h = 744h.Gdy us\u0142ugi nie s\u0105 dost\u0119pne przez 2h, to do wzoru podstawiamy: (744 ? 2) \/ 744 x 100 = 99,7312%<\/p>\n<p>Na podstawie powy\u017cszych oblicze\u0144 mo\u017cemy stwierdzi\u0107, \u017ce SLA dla us\u0142ugi w homecloud.pl w przypadku awarii trwaj\u0105cej 2h wyni\u00f3s\u0142:\u00a099,7312%<\/p>\n<\/div>\n<p>Firma homecloud.pl ma prawo do kr\u00f3tkotrwa\u0142ego zawieszenia \u015bwiadczenia us\u0142ugi w ramach okna serwisowego. W oknie serwisowym przeprowadzane s\u0105 prace konserwacyjne w obr\u0119bie us\u0142ugi, czy infrastruktury technicznej. Okna serwisowe wi\u0105\u017c\u0105ce si\u0119 z zawieszeniem \u015bwiadczenia us\u0142ugi mog\u0105 by\u0107 przeprowadzone w godz. 23:00 ? 7:00, dotyczy to wszystkich dni tygodnia. Niedost\u0119pno\u015b\u0107 us\u0142ugi wynikaj\u0105ca z przeprowadzanych prac w oknie serwisowym nie wlicza si\u0119 do parametru SLA.<\/p>\n<\/div>\n<p style=\"text-align: center;\">Kliknij poni\u017cszy przycisk, aby zam\u00f3wi\u0107 VPS:<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/homecloud.pl\/uslugi\/vps\/?utm_source=wewnseo&#038;utm_medium=homecloudsupport&#038;utm_campaign=sla-gwarantowana-dostepnosc-danej-uslugi\/#oferta\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-4597\" src=\"\/support\/wp-content\/uploads\/2014\/05\/zamowvps1.jpg\" alt=\"zamowvps\" width=\"157\" height=\"48\" \/><\/a><\/p>\n<p style=\"text-align: center;\">Kliknij poni\u017cszy przycisk, aby zam\u00f3wi\u0107 serwer dedykowany:<\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/homecloud.pl\/uslugi\/serwery-dedykowane\/?utm_source=wewnseo&#038;utm_medium=homecloudsupport&#038;utm_campaign=sla-gwarantowana-dostepnosc-danej-uslugi\/#oferta\" target=\"_blank\" rel=\"noopener noreferrer\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-4597\" src=\"\/support\/wp-content\/uploads\/2014\/05\/zamowvps1.jpg\" alt=\"zamowvps\" width=\"157\" height=\"48\" \/><\/a><\/p>\n<div class=\"helpful-block-content wth-theme-thumbs\" data-title=\"\" >\n<ul>\n<li><span class=\"wth-title\">Czy artyku\u0142 by\u0142 pomocny?<\/span><\/li>\n<li><a data-post=\"5340\" data-post-url=\"https:\/\/homecloud.pl\/support\/sla-gwarantowana-dostepnosc-danej-uslugi\/\" data-post-title=\"SLA ? gwarantowana dost\u0119pno\u015b\u0107 danej us\u0142ugi\" data-response=\"1\" href=\"#\" class=\"wth-green-btn icon-thumbsup\">TAK<\/a>&nbsp; &nbsp;<a data-response=\"0\" data-post=\"5340\" data-post-url=\"https:\/\/homecloud.pl\/support\/sla-gwarantowana-dostepnosc-danej-uslugi\/\" data-post-title=\"SLA ? gwarantowana dost\u0119pno\u015b\u0107 danej us\u0142ugi\" href=\"#\" class=\"wth-red-btn icon-thumbsdown\">Nie<\/a><\/li>\n<\/ul>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>SLA to zagwarantowana dost\u0119pno\u015b\u0107 danej us\u0142ugi wskazana w Specyfikacji Us\u0142ugi na stronach homecloud.pl. SLA liczone jest w skali miesi\u0105ca kalendarzowego.\u00a0SLA wynosi 99% w skali miesi\u0105ca kalendarzowego, chyba \u017ce inne parametry SLA zosta\u0142y <a class=\"blog-more btn btn-xxs btn-primary\" href=\"https:\/\/homecloud.pl\/support\/sla-gwarantowana-dostepnosc-danej-uslugi\/\">Wi\u0119cej<\/a><\/p>\n","protected":false},"author":25,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[921,885,892],"tags":[],"class_list":["post-5340","post","type-post","status-publish","format-standard","hentry","category-procloud","category-vps","category-dedyk"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>SLA ? gwarantowana dost\u0119pno\u015b\u0107 danej us\u0142ugi - homecloud.pl\/support<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/homecloud.pl\/support\/sla-gwarantowana-dostepnosc-danej-uslugi\/\" \/>\n<meta property=\"og:locale\" content=\"pl_PL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SLA ? gwarantowana dost\u0119pno\u015b\u0107 danej us\u0142ugi - homecloud.pl\/support\" \/>\n<meta property=\"og:description\" content=\"SLA to zagwarantowana dost\u0119pno\u015b\u0107 danej us\u0142ugi wskazana w Specyfikacji Us\u0142ugi na stronach homecloud.pl. SLA liczone jest w skali miesi\u0105ca kalendarzowego.\u00a0SLA wynosi 99% w skali miesi\u0105ca kalendarzowego, chyba \u017ce inne parametry SLA zosta\u0142y Wi\u0119cej\" \/>\n<meta property=\"og:url\" content=\"https:\/\/homecloud.pl\/support\/sla-gwarantowana-dostepnosc-danej-uslugi\/\" \/>\n<meta property=\"og:site_name\" content=\"homecloud.pl\/support\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Homecloudpl\/\" \/>\n<meta property=\"article:published_time\" content=\"2018-10-19T10:21:49+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-09-15T06:29:02+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/homecloud.pl\/support\/wp-content\/uploads\/2018\/10\/SLA.png\" \/>\n<meta name=\"author\" content=\"Agnieszka Szmaj\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@home_pl\" \/>\n<meta name=\"twitter:site\" content=\"@home_pl\" \/>\n<meta name=\"twitter:label1\" content=\"Napisane przez\" \/>\n\t<meta name=\"twitter:data1\" content=\"Agnieszka Szmaj\" \/>\n\t<meta name=\"twitter:label2\" content=\"Szacowany czas czytania\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minuty\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/homecloud.pl\\\/support\\\/sla-gwarantowana-dostepnosc-danej-uslugi\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/homecloud.pl\\\/support\\\/sla-gwarantowana-dostepnosc-danej-uslugi\\\/\"},\"author\":{\"name\":\"Agnieszka Szmaj\",\"@id\":\"https:\\\/\\\/homecloud.pl\\\/support\\\/#\\\/schema\\\/person\\\/6310dfa97fb71ab17261927be8d60c33\"},\"headline\":\"SLA ? 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SLA liczone jest w skali miesi\u0105ca kalendarzowego.\u00a0SLA wynosi 99% w skali miesi\u0105ca kalendarzowego, chyba \u017ce inne parametry SLA zosta\u0142y Wi\u0119cej","og_url":"https:\/\/homecloud.pl\/support\/sla-gwarantowana-dostepnosc-danej-uslugi\/","og_site_name":"homecloud.pl\/support","article_publisher":"https:\/\/www.facebook.com\/Homecloudpl\/","article_published_time":"2018-10-19T10:21:49+00:00","article_modified_time":"2023-09-15T06:29:02+00:00","og_image":[{"url":"https:\/\/homecloud.pl\/support\/wp-content\/uploads\/2018\/10\/SLA.png","type":"","width":"","height":""}],"author":"Agnieszka Szmaj","twitter_card":"summary_large_image","twitter_creator":"@home_pl","twitter_site":"@home_pl","twitter_misc":{"Napisane przez":"Agnieszka Szmaj","Szacowany czas czytania":"2 minuty"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/homecloud.pl\/support\/sla-gwarantowana-dostepnosc-danej-uslugi\/#article","isPartOf":{"@id":"https:\/\/homecloud.pl\/support\/sla-gwarantowana-dostepnosc-danej-uslugi\/"},"author":{"name":"Agnieszka Szmaj","@id":"https:\/\/homecloud.pl\/support\/#\/schema\/person\/6310dfa97fb71ab17261927be8d60c33"},"headline":"SLA ? 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